Link to Apply for Customer Service Representative at 7up Bottling Company

7up Bottling Company Ltd is one of the largest manufacturing companies in Nigeria, producing and distributing some of the favorite most- loved soft drink brands in the country like; 7up, Pepsi, Mirinda, Mountain Dew, H2oH!, Teem, Lipton Ice Tea, and Aquafina premium drinking water.

SBC boasts nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.

Applications are invited from interested and qualified candidates to apply for the role of Customer Service Representative at 7up Bottling Company.

Customer Service Representative

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Category: Customer Care Jobs

Job Description:

Customer Service Representative is the front line of support for the company\’s customers.

You\’ll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

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Responsibilities

Answer customer questions about products or services
Resolve customer problems and complaints in a timely manner
Provide customer support via various channels
Escalate complex customer issues to management
Collect and record customer feedback
Help to improve the customer experience.

Qualifications and Requirements:

Bachelor\’s Degree in Business Administration or relevant field.
A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
Must be proficient in Igbo language
Proficiency in Microsoft Office and customer service software.
Must be open to working on a shift schedule
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.

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