Job Opportunity: IT Operations Lead at Eat’N’Go Limited
Location: Lagos, Nigeria
Job Type: Full-Time
About Eat’N’Go Limited
Eat’N’Go Limited is more than just a restaurant group; we’re on a mission to redefine the food industry in Africa.
As the leading food operator in the region, we bring the best dining experiences through our diverse range of brands, catering to every craving and preference:
- Quick Service Restaurants (QSR)
- Fast Casual Dining
- Casual and Fine Dining
- Coffee Shops
From delicious pizzas, burgers, and chicken to mouthwatering ice cream and coffee, we pride ourselves on delivering exceptional flavors tailored to the African market. Our core values include:
- Affordability: Offering diverse food and beverage options that cater to all consumers and market segments.
- Social Responsibility: Creating jobs, empowering individuals, and elevating the quality of life in the communities we serve.
Join us as we continue to grow and make a positive impact!
About the Role
We are looking for an experienced IT Operations Lead to join our dynamic team. In this role, you will take charge of IT support and operations across all our locations nationwide.
Your mission will be to ensure seamless IT service delivery while maintaining robust systems that support our business goals.
This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys tackling challenges in IT operations, support, and project management.
Key Responsibilities
IT Support Management:
- Oversee and coordinate IT support services across all locations, ensuring timely issue resolution.
- Standardize support procedures and best practices, mentoring regional IT staff for consistent service delivery.
- Serve as the escalation point for complex technical challenges, collaborating with the Assistant IT Manager to resolve critical incidents.
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Point of Sale (POS) System Management:
- Support the installation, configuration, and maintenance of POS systems, ensuring they are up-to-date with the latest products, pricing, and promotions.
- Troubleshoot POS issues to minimize downtime and ensure smooth store operations.
- Maintain detailed documentation of POS configurations and updates, sharing knowledge with regional teams.
Network Administration and Performance:
- Ensure reliable network performance across all locations by addressing connectivity and performance issues proactively.
- Conduct diagnostics, implement security measures, and support system upgrades for improved resilience.
IT Asset Management:
- Maintain an accurate inventory of IT assets, including computers, POS systems, and network devices.
- Track asset usage, location, and assignment while ensuring compliance during audits.
Documentation and Training:
- Develop instructional guides and SOPs for common IT tasks to empower teams and reduce recurring issues.
- Conduct training sessions for regional IT staff and store managers, improving troubleshooting skills and IT awareness.
- Promote IT security and safe system usage through user education.
Reporting and Strategic Planning:
- Generate detailed reports on IT support activities, including common issues, resolution times, and overall performance metrics.
- Analyze trends in support requests to identify recurring problems and develop preventive solutions.
- Contribute to strategic IT planning by evaluating processes and recommending improvements.
Qualifications
Essential Requirements:
- Bachelor’s degree in IT, Computer Science, or a related field.
- Minimum of 5 years of experience in IT operations, including IT support management, hardware maintenance, and network administration.
- Relevant certifications such as CompTIA A+, Cisco CCNA, ITIL, or Microsoft Certified Solutions Expert.
- Proven expertise in managing IT assets, troubleshooting technical issues, and leading IT teams.
- Strong interpersonal skills to collaborate effectively across departments.
- Proficiency in explaining complex technical concepts in simple, clear terms for non-technical stakeholders.
- Experience in planning and executing IT projects within budget and timelines.
Preferred Qualifications:
- Experience in the Quick Service Restaurant (QSR) or retail industry.
- ITIL certification for IT service management.
- PMP (Project Management Professional) or similar certification for project management.
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Why Join Us?
- Be part of a team that values innovation and collaboration.
- Work with some of the best minds in the food and technology industries.
- Contribute to a growing company that is transforming the food service landscape in Africa.
How to Apply
If this sounds like the role for you, we’d love to hear from you! Submit your application by sending the following to careers@eatngo.net:
- An updated CV highlighting your experience and achievements.
- A cover letter that explains why you’re the perfect fit for this role.
Subject Line: Application for IT Operations Lead – [Your Full Name]
Apply here
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