Link To Apply For The Customer Service Officer at Optimus Bank

Apply for the position of Customer Service Officer at Optimus Bank!

Optimus Bank is registered under the laws of the Federal Republic of Nigeria and licensed as a National Bank by the Central Bank of Nigeria (CBN).

We also comply with other statutes and regulations generally applicable to Deposit Money Banks (DMBs) operating in Nigeria.

Customer Service Officer – Kano:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Customer Service | Bank
• Location: Kano | Nigeria
• Benefits: Salary+ Training + Employment

Job Details:

Are you an experienced Customer Service Officer?

We have an exciting opportunity for you!

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Responsibilities Include:

• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient Turn Around Time (TAT)in line with service level agreements.
• Ensure timely and error free processing.
• Ensure timely execution of end-of-day procedures including reports.
• Ensure effective utilization- of-physical assets at the Customer Service Unit
• Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
• Ensure Zero Fraud Tolerance and Regulatory Infraction
• Effective Cost Management to ensure that Customer Service sub-units are efficient.
• Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
• Drive digital adoption in the branch.
• Maintain and update customer files

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Job Requirement:

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 2 years’ banking experience in Customer Service.

Benefits

What’s in it for you?

• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits.

Cash Officer – Kano

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Bank
• Location: Lagos | Nigeria
• Benefits: Salary+ Training + Employment

Job Details:

• ATM cash loading/Reconciliation
• Optimizing of Cash in vault
• Supervising/Coordination of Cash sorting related activities
• Ensure proper maintenance of Various Records/Registers
• Supervising all tellering activities
• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient Turn Around Time (TAT)in line with service level agreements.
• Ensure timely and error free processing of transactions.
• Ensure timely execution of end-of-day procedures including reports.
• Ensure Zero Fraud Tolerance and Regulatory Infraction
• Serve as back up to the Head, Cash Management and Branch Operations

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Job Requirement

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 2 years’ banking experience in Cash Management.

Benefits

What’s in it for you?

• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits.

Cash Management Officer – Kano

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Bank
• Location: Kano | Nigeria
• Benefits: Salary+ Training + Employment

Job Details:

Are you an experienced Cash Management Officer?

We have an exciting opportunity for you!

Responsibilities Include:

• Ensure effective administration of the cash management and vault access control
• Regular review of reports and internal ledgers
• Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
• Ensure Prompt rendition of all required regulatory and internal reports.
• Availing Branch-wide Transaction Approval
• Customer Service Benchmarking Standards Maintenance
• Customer Complaints Management
• Coordination of Bank-wide Cash Management Unit
• Proofs Preparation and Transactions Reconciliation
• Regulatory compliance and monitoring
• Builds Customers Interest in the Bank’s Products and Services
• Drive digital adoption in line with the Bank’s strategy

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Job Requirement:

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 3 years’ banking experience in Cash Management, Customer Service and Branch Operations.

Skills

• High Integrity
• Excellent Leadership and People management skills
• Good Interpersonal skills
• Pressure Management Ability
• Attention to details.
• Time management skills
• Strong analytical and data processing skills
• Good Customer relations management skills
• Good communication and Problem-solving skills.
• Knowledge of bank products and services
• knowledge of operational risk management
• Flexibility and adaptability to think and act quickly in situations.
• Knowledge of banking regulations, compliance requirements and best practice.

Trade Finance Officer:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Customer Service | Bank
• Location: Lagos | Nigeria
• Benefits: Salary+ Training + Employment

Job Details:

The Trade Finance Officer is responsible for the execution of the Bank’s trade transactions. The Officer will deliver an efficient, effective, comprehensible, and reliable solution for every stage of a customer’s trade value chain to support their local and international activities.

The officer will also provide the necessary support required to perform the remittance activities in the Bank and liaise with money transfer operators on behalf of the Bank.

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Responsibilities include:

• Form M initiation and approval
• Establishment, amendment, and payment of Letters of credit, SBLCs and Guarantees
• Initiation of Bills for Collection transactions
• Liaising with CBN for operational issues resolution
• Processing of export transactions
• Treasury product settlement and reconciliation
• Reconciliation of accounts (Nostro, Settlement, transit etc.)
• Confirmation and acceptance of transactions on appropriate applications
• First level Processmaker Approval for Trade related transactions
• FX inflow and outflow processing
• Manage relationship with Webfontainne on the CBN portal
• Processing and collection of custom duty revenue
• Correspondent Bank account management
• First level invisibles payment approval
• First level Bills for collection approval
• Treasury operations settlement
• Review, receipt, release, and processing of shipping documents & Pre-Arrival Assessment Report

Job Requirement:

• Bachelor’s degree in Business, Finance, or related field
• Good knowledge of the CBN FX manual on all international settlement transactions
• Good knowledge of relevant manuals, regulations, publications, circulars, and guidelines on Treasury Products
• Minimum experience – 3 years relevant banking experience.
• Confidence and proficiency in commercial banking operations
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

If you meet these qualifications and are ready to take your career to the next level, we invite you to apply for this exciting opportunity.

Benefits

What’s in it for you?

• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits.

Application Deadline: Not Specified